The Vancouver Clinic
The Vancouver Clinic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Vancouver Clinic has 1.9 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convience of the location, All services in one building, Doctor.
Cons: Customer service, General care, Poor communication.Recent recommendations regarding this business are as follows: "Stop using Vancouver Clinic until they care about their patients.", "Don't give up when Vancouver clinic is trying to cover their own arses. Fight for your needs. We pay them and they need our health insurance to stay in business.s.", "Find another caring and responsible healthcare provider group", "Check around for more info on your medical availablity.", "Look for a different provider than Vancouver Clinic".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Vancouver Clinic has 1.9 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convience of the location, All services in one building, Doctor.
Cons: Customer service, General care, Poor communication.Recent recommendations regarding this business are as follows: "Stop using Vancouver Clinic until they care about their patients.", "Don't give up when Vancouver clinic is trying to cover their own arses. Fight for your needs. We pay them and they need our health insurance to stay in business.s.", "Find another caring and responsible healthcare provider group", "Check around for more info on your medical availablity.", "Look for a different provider than Vancouver Clinic".
Most users want The Vancouver Clinic to offer a solution to their issues.
Review authors value the most Location and Insurance Plans Acceptance. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Failed attempts to cancel visit
Had an appt with Dr.Dong for surveillance follow up after successful surgery for colon cancer last Spring. Attempted multiple times to cancel. Received voice mail from office staff that they decided to keep the appt on the schedule.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Service, uncaring company
I have been a patient at the Vancouver Clinic for over 20 years. I'm moving away from them because they don't seem to care about their patients. It appears that they want to perform unnecessary surgeries in the new surgery center they've built. These surgeries could be conducted in the office without the use of anesthesia, etc. but they wouldn't get paid if they did this.
Today, we took my grandson to urgent care for a dislocated shoulder. They made us wait for over two hours while he was in pain. After that, they told us they couldn't help because the dislocation had been left unattended for too long. They told us that we needed to go to the emergency room.
Why couldn't they have told us that upfront? My grandson wouldn't have had to suffer if they had. They didn't inform us because then they couldn't have charged us for an unnecessary visit and collected their fee.
What a load of nonsense.
Please refrain from supporting the Vancouver Clinic since they don't seem to want to support us. They treated us like we were mere customers even though we were paying for their services. Anyone who pays for services is a customer.
- Have some nice providers
- Insurance fraud and lack of patient care
Preferred solution: Care about the patients and not just the money. Don't take advantage of insurance companies billing for services that could have been less expensive. We all pay through insurance rates when the insurance companies are taken advantage of.
User's recommendation: Stop using Vancouver Clinic until they care about their patients.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: That stupid *** verification log in
Company fixed the issue and I have been provided with apology. They removed whatever needed to be removed so I could just login on my private phone.
In this day and age, your system should be able to log that this is the same device I use all the time to make my appointments, check my schedule, and look at my test results. So, tell me, why do I have to log in with that verification code all the time?
It's annoying and I will not ever use your system again as long as I have to use the verification code. Please do something about it. See if your system is smart enough to know that I'm using the same phone every time I do the verification or login.
That would be the easiest way. So, please stop this nonsense.
Preferred solution: The ability to stop the double verification. For Vancouver clinic to understand if someone has my phone they have everything they need for the double verification. So wasting my time with that feature is USELESS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vancouver, WashingtonResolved: Two verification login settings from Vancouver clinic
I complained to pissed consumers.com because I noticed the clinic won't respond. So I found it easier to complain to someone outside of the clinic and sure enough they finally responded.
I really thank pissedconsumer.com for being there. The clinic came at me like it was a frustrating feature but NO it was a WASTE of my precious time.
User's recommendation: Don't give up when Vancouver clinic is trying to cover their own arses. Fight for your needs. We pay them and they need our health insurance to stay in business.s.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Billing and lack of customer service
Company fixed the issue and I have been provided with apology. My insurance sided with me and my appeal. The claims were pulled from collections and reprocessed correctly according to my insurance policy.
Furthermore, I've done provider complaints. I've done provider escalations. I've spoken to billing 2 /3 times a month, constantly being told they will escalate it up. Nobody ever got back to me, but they just sent me to collections.
I'm disgusted with the billing department's lack of customer service and the complaints team never got back in touch with me. I have valid current commercial insurance. The lack of communication and professionalism is apparent and disgusting. The fact That they would send me to collections instead of fixing the bill.
And they refused, obviously to hold on to the bill while it was getting resolved. I also have an appeal with my insurance company and their coding department thinks they run everything.
Preferred solution: Rebill my claim correctly!
User's recommendation: Don't go here if you have commercial insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancelled appointment
Company fixed the issue and I have been provided with apology. Pathetic excuse for their lack of customer service that can continue to cause problems for customers. They do NOT care about the patients…all about the bottom dollar and not worrying about improving themselves!
I show up for my appointment and find out they cancelled it. Apparently calling my at 6:38 am and leaving a message.
I pulled my phone out and showed them that my phone had not rang all day, which is pretty typical of it and there were NO voicemails from them either. Asked why a second attempt was not utilized, like another attempted call or a MyChart so an email alert was sent...fell on deaf ears!
Filed a complaint, but know darn well that it will hit DEAF ears! Looking for another provider...only use them for one test a year.
- Close to home
- Too many to list and looking at other options
Preferred solution: Implement a second reach out for clinic cancelled appointments because had I cancelled that late, within 24 hours I would have been charged a late cancellation fee.
User's recommendation: Find another caring and responsible healthcare provider group
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonCalling the Clinic
There must be a better way to return calls to the clinic...
6 months ago my Dr from Peacehealth sent over an order for a CT scan. I see the Dr on March 18th.
I have received no call from Van Clinic to schedule so I notified my Dr.
Her office called and they told her they thought the order was for the 19th or later..Someone screwed up.
So I have tried ALL damn day to get this taken care of and the only way I can reach the clinic is through the main line.
I called this morning, waited for someone to answer, then transferred to imaging..Had to leave a message. Said I would no be back until around 3pm. When I got home I had two message from the clinic, one at 12.18pm and another at 1.58pm. Both saying to call to schedule using that darn main number.
So I called this after noon, 40 minutes waiting for an answer, transferred again to imaging and again had to leave a message.
Tired of this..
When someone calls me from a specific dept they need to leave me a direct number. This ring around the rosey is not acceptable!
My Dr needs to know if I can keep the appoint that I've had for 6 months...
You guys need to do better!
Lack of care when I was having what I consider a serious problem w/BP
Checked my BP because I was having dizziness, neck pain & general confusion. BP was 183/112.
Called & told to go to ER where I sat for over 4 hours. Sent message to Cardiologist w/1 reply asking for BP which was lower but higher. Never heard back from her.
I am leaving
Vancouver Clinic. I am still having problems.
User's recommendation: Check around for more info on your medical availablity.
Appointment
I have tried for over a week to get an appointment for my dad to see a pulmonary provider and keep getting told different reasons why I can't get an appt. and he needs an Urgent visit.
First it was that there was no referral, but one was sent.
Then it was because it wasn't marked correctly as being an emergency. Then the referring provider called and they resent the referral and still nothing.
When I called today they told me that there needs to be a referral authorization but his insurance does not even require a referral.
User's recommendation: Look for a different provider than Vancouver Clinic
Obviously a scam company
They bought the practice Ive been seeing for years, closed that practice and rejected my insurance plan. Im 65, they are obviously shedding older people, I guess we just need too much attention, so some genius with a spreadsheet designated older people as costly.
This should be illegal. PROFIT over people, thats a scam in my book.
- Scam operators
Preferred solution: Them sanctioned, and fined
User's recommendation: Beware. Write all your elected officials, document, vote for those that care about people, not just profit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent billing
This place is literally the worst clinic and *** billing department. I went in for a non-issue (leg pain) just to see my primary care physician. The people at the front desk told me to go to urgent care as that was faster and after validating my insurance that it would cost the same. Now at this point, I was repeatedly assured by the front desk and the urgent care desk, that given my insurance, it would entail a simple co-pay for seeing doctor. I called in insurance and they assured that as an in network primary care facility they should only charge me $30 copay. I see the doctor, which was whatever.
30 days on I get a bill saying that I have been seen by a specialist and that they are charging me $300 for that. I call them for hours days after, going back and forth between my insurance, the clinic, getting them on a call, talking to supervisors. ABSOLUTELY ***
They concede they code their visits to urgent care and office primary care physician the same and unknown to their patients their urgent care visits are coded such that insurance sees them as specialist visits. They are SCAMMY and give you the run around. They literally tire you out run you in circles and completely deny RESPONSIBILITY.
I have literally spent hours and hours with their billing department, I am literally not even exaggerating. And at that point, you are committing your mental peace, taking on stress, wasting your working hours and some point they are banking on you giving up. LIARS, SCAMMERS, I honestly wish I could sue these people. I just hope that the city government takes some action. I do not know what needs to be done to stop this robbery in broad daylight in the name of healthcare
- Billing department practices
- Billing dept
Preferred solution: Full refund
My wife is a patient. I am completely, 100% dissatisfied with them!
They will not consolidate issues into one appointment; you have to come back and spend copay after copay, as well as take time off of work every time. They are impossible to get a referral to a specialist outside of their corporation.
They are nothing but a moneymaking machine!!!do not go ther
- Nice facility
- Over-push anti depressents
- Bad communication
- Everything is a copay
Preferred solution: For them to worry more about patients than making money
User's recommendation: Stay away!
Urgent care in Salmon Creek is a *** Joke!!
Brought my son into Urgent care for a broken arm. They could care less!!
Absolute no hurry whatsoever!! 1 person checking in patient at the slowest pace humanly possible!!! 15 people deep!! No hurry at all!!
The place is a *** joke!!!
Brand new multi million dollar building with nobody working!! Disgusting!!
User's recommendation: DO NOT GO TO SALMON CREEK URGENT CARE!!
Hospitals, Clinics and Medical Centers Expert Talks
Appointment cancelled as I waited in clinic
DI was in clinic 5 min after my appointment time and I checked in at the desk. I was told to sit down to wait.
After 20 min waiting, I asked the desk about the wait and was told I was late and my appointment because I was just checking in and the appointment was cancelled.
I told the lady at the desk that I had been there since 10:05 and she said if I wanted to argue It would make no difference. I felt it was intentional just to not see me and claim payment for a missed appointment that was not missed.
User's recommendation: Don’t use Vancouver Clinic. Find a better location if you want fairness.
Bad customer service
Went there too be treated...for a sore throat...and a sinus infection...told me too take some ibuprofen and there wasnt much more he could do...gave me a bill for $900 ...felt cheated
User's recommendation: Dont go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
Long wait on the phone, electronic messages are completely ignored. No, thank you, I'll take my business elsewhere.
- Location
- Customer service and their attempt to help
User's recommendation: Avoid
About
The Vancouver Clinic is a privately owned clinic that specializes in medical services and treatment. The clinic was founded in 1936 and was one of the treating establishments in the Southwestern Washington area. Thenew building was opened in 2006 and clinic expanded. The Vancouver Clinic is medical institution that provides various services such as cardiology, all major types of surgeries, pediatrics and many more. Clinic accepts both U.S. and Canadian patients with all necessary insurance documents. Moreover, it offers bonus medical services like imaging and speech therapy.
The Vancouver Clinic is ranked 341 out of 5386 in Hospitals, Clinics and Medical Centers category
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I used to work in the complaints line for TVC. I am not surprised to hear you got no response back from them.
Sadly, this company is all about profit and not patient care. More people need to quit using them and perhaps then they might learn a lesson about customer service.